Terms & Policy
1. TERM OF USE
2X NUTRITION ('Website') is an online service owned, operated and managed by YAGAM NUTRITION Private Limited ('Yagam Nutrition or 2X NUTRITION' or 'we' or 'us'). In using/accessing the website, you are deemed to have accepted the terms and conditions of the agreement listed below or as may be revised from time to time ('User Agreement'), which is, for an indefinite period and you understand and agree that you are bound by such terms till the time you access this Website. If you have any queries about the terms and conditions of this User Agreement or have any comments or complaints on or about the Website, please email us at
support@2xnutrition.com . We reserve the right to change the terms and conditions of this User Agreement from time to time without any obligation to inform you and it is your responsibility to look through them as often as possible.
These Terms of Use (the "Terms") are intended to make you aware of your legal rights and responsibilities with respect to your access to and use of our website at www.2xnutrition.com (the "Site") and any related mobile or software applications ("2x nutrition Platform") including but not limited to delivery of information via the website whether existing now or in the future that link to the Terms (collectively, the "Services").
2. DELIVERY POLICY
2.1 We deliver most of our orders through our logistics partner/s. For a few remote locations where there is no other courier service available, we use India Post to deliver your orders.
2.2 We currently ship only within India and do not ship to any international location.
2.3 We deliver your order within 2-3 working days post-dispatch in A-1 and A-2 Metros (New Delhi, Mumbai, Kolkata, Bengaluru, Chennai, Pune, Ahmedabad and Hyderabad). For the rest of the cities, we deliver between 6-7 business days. Deliveries to very remote locations such as North East may take up to 7 business days or longer, depending on the location's geographical constraints. We don’t guarantee the delivery within the above given number of working days and the time period for the same shall be purely dependent upon the geographical factors.
As soon as we ship your order, you receive an e-mail or Sms notification with a link to track your order. You can also access this information from your Track My order.
2.4 The shipping charges may apply on a product. The charges will vary depending on the quantity of a product. The charges will be mentioned on the product page along with other product details.
2.5 All orders once accepted cannot be cancelled and shall be delivered as per the Delivery policy of the company but the seller has the right to cancel it as per the availability of the product.
3. REFUND, CANCELLATION, RETURN
The Company has no return / cancellation acceptance until it is satisfied that there has been an unfortunate event that you are not satisfied with our products, we give an option to inform us within 2 days of the date of receipt of products in the below cases
- Do not accept any product which seems to be tampered by the courier services.
- Please make a video while opening the packaging as a supporting proof.
- Do not break the seal of the product if you have any doubts/questions about authenticity.
- Once the product seal is broken, we do not accept return/replacement for the product.
We won't be able to accept any return/replacement if the above points are not being followed
4. PAYMENT POLICY
2X NUTRITION accepts the prices stated in the final cart and charges exactly what you pay. Payments can be remitted through net banking, credit card, debit card, UPI (“Digital Payments”) and cash on delivery. Digital Payments are recommended to ensure faster processing of your order. Payment details are not handled by 2X NUTRITION and Payment gateway partners are PCI/DSS compliant. Transactions via debit /Credit card/Net banking - Payments will be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment transaction.
Queries with regard to payments can be raised via ticket on Helpdesk or you can write to us at support@2xnutrition.com.
5. Information collection access
We may automatically store certain information including but not limited to information about your web browser, IP address, cookies stored on your device and other information about you based upon your behaviour on the website. We use this information to do internal research on our users’ demographics, interests and behaviour to better understand, protect and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on the website or not), which URL you next go to (whether this URL is on the website or not), your computer browser information, your IP address, and other information associated with your interaction with the website.
We may also share your Mobile IP/Device IP with third party(ies) and to the best of our knowledge, be-life and representations given to us by these third party(ies) this information is not stored by them.
We also collect and store personal information provided by you from time to time on the website/app. We only collect and use such information from you that we consider necessary for achieving a seamless, efficient and safe experience, customized to your needs including:
- To enable the provision of services opted by you;
- To communicate necessary account and product/service related information from time to time;
- To allow you to receive quality customer care services;
- To undertake necessary fraud and money laundering prevention checks, and comply with the highest security standards;
- To comply with applicable laws, rules and regulations; and
- To provide you with information and offers on products and services, on updates, on promotions, on related, affiliated or associated service providers and partners, that we believe would be of interest to you
Where any service requested by you involves a third party, such information as is reasonably necessary by the Company to carry out your service request, may be shared with such third party.
We also do use your contact information to send you notifications based on the tasks allotted to you and also based on your interests and prior activity. The Company may also use contact information internally to direct its efforts for product improvement, to contact you as a survey respondent, to notify you if you win any contest; and to send you promotional materials from its contest sponsors or advertisers.
Contacts Permissions: If you allow us to access your contact list information including you and your contacts’ e-mail ids and any other details saved therein, it enables us to provide social features to you and your friends/contacts such as sharing your orders with your friends/contacts, inviting your contacts to try our app, send across referral links to your friends/contacts, etc. We may also use this information to make recommendations for groceries. This information will be synced from your phone and stored on our servers.
Further, you may from time to time choose to provide payment related financial information (credit card, debit card, bank account details, name, billing address, shipping address, phone number etc.) on the website. We are committed to keeping all such sensitive data/information safe at all times and ensure that such data/information is only transacted over secure websites of approved payment gateways which are digitally encrypted and provide the highest possible degree of care available under the technology presently in use.
The Company will not use your financial information for any purpose other than to complete a transaction with you. Additionally, your information may be used to communicate with you, screen orders for potential risk or fraud, use of preferences related information for advertising purposes and site optimization.
Device information: We may need your device permission to get information about your device, like OS (operating system) name, mobile network, hardware model, unique device identifier, etc. Based on these inputs, we intend to optimize your order experience and thereby serve you better.
Location: This permission enables us to give you the benefit of delivering the product to your address and also to provide location specific deals with personalized in-funnel experience.
With Other Users: If you are a delivery partner, this permission enables us to verify your exact location information and locate your present location to align you at the preferred region when you begin or engage in a delivery and track the progress and completion of your trips.
This feature/permission helps in connecting the right delivery partner with the right delivery opportunity and the path helps in computing the right distance pay along with providing consumers visibility of delivery partners location during delivery for address interventions.
SMS: If you allow us to access your SMS, we read your SMS to autofill or pre-populate ‘OTP’ while making a transaction and to validate your mobile number. This provides you a seamless purchase experience while making an order and you do not need to move out of the app to read the SMS and then enter it in the app.
Phone: The app requires access to make phone calls so that you can make phone calls to our customer contact centres directly through the app.
Email ID: If you allow us to access your email id then, it enables us to send various deals and offers directly to your email.
Photo/ Media/ Files: We take media storage permissions to cache the 2xNutrition images to provide seamless and fast experience while browsing 2xNutrition app.
Wi-Fi connection information: When you allow us the permission to detect your Wi-Fi connection, we optimize your experience such as more detailing on maps, better image loading etc.
Camera: You can grant camera permission as well to take pictures from your camera like that of the invoice, defective products etc., in our customer chat feature.
To the extent possible, we provide you the option of not divulging any specific information that you wish for us not to collect, store or use. You may also choose not to use a particular service or feature on the website/application and opt out of any non-essential communications from the Company.
Further, transacting over the internet has inherent risks which can only be avoided by following security practices yourself, such as not revealing account/login related information to any other person and informing our customer care team about any suspicious activity or where your account has/may have been compromised.
The Company uses data collection devices such as “cookies” on certain pages of the website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small data files placed on your hard drive or device that assist us in providing our services and may include an anonymous unique identifier. The Company offers certain features that are only available through the use of a “cookie”.
The Company also uses cookies to allow you to enter your password less frequently during a session. Cookies can also help the Company provide information that is targeted to your interests. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the website and you may be required to re-enter your password more frequently during a session.
Additionally, you may encounter “cookies” or other similar files on certain pages of the website that are placed by third parties. The Company does not control the use of cookies by third parties.
If you send the Company personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on the website, the Company may collect such information into a file specific to you.
The Company does not retain any information collected for any longer than is reasonably considered necessary by us, or such period as may be required by applicable laws. The Company may be required to disclose any information that is lawfully sought from it by a judicial or other competent body pursuant to applicable laws.
The website may contain links to other websites. We are not responsible for the privacy practices of such websites which we do not manage and control.
6. INTELLECTUAL PROPERTY RIGHTS
Any use of this Website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the explicit permission of 2X NUTRITION. All information displayed, transmitted or carried on the Website is protected by copyright and other intellectual property laws. Copyrights and other intellectual property in respect of the some of the content on the Website may be owned by the third parties. This site is designed, updated and maintained by 2X NUTRITION/ YAGAM NUTRITION or its licensors. You shall not modify, publish, transmit, transfer, sell, reproduce, create derivative work from, distribute, repost, perform, display or in any way commercially exploit any of the content available on the Website
7. REFUSAL OF SERVICES
We reserve the right to refuse service to anyone at any time. We reserve the right, in our sole discretion, to suspend or cancel the service at any time if a computer virus, bug, or other technical problem corrupts the security, or proper administration of the service.
8. COMMUNICATION
When you visit the Website or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email, sms or by posting notices on the Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. When you submit your phone number along with your shipping address or to request our call back, you consent to receive calls on that number for communication related to your order/request and other site related communication.
9. CONTACT INFORMATION:
If any User has any grievance, comment, question or suggestion regarding any of our Product/Services, please contact our Grievance Officer, who will redress the grievances of the Users expeditiously but within one month from the date of receipt of grievance, and who can be reached by:
Sending a letter marked to the attention of Grievance Officer AT YAGAM NUTRITION PRIVATE LIMITED, B-38, Old DLF Colony, Sec 14, Gurgaon, Haryana (India)-122001 and;
Sending an email to support@2xnutrition.com
10. Disclaimer:
The information contained on 2XNUTRITION (www.2xnutrition.com or subdomains) is provided for informational purposes only and is not meant to substitute for the advice provided by your doctor or other healthcare professional. Information and statements regarding products, supplements, programs etc listed on 2xnutrition have not been evaluated by the Food and Drug Administration or any government authority and are not intended to diagnose, treat, cure, or prevent any disease. Please read product packaging carefully prior to purchase and use. The results from the products will vary from person to person. No individual result should be seen as typical.
11. Quantity Restrictions:
We reserve the right, at our sole discretion, to limit the quantity of items purchased per person, per household or per order. These restrictions may be applicable to orders placed by the same account, the same credit / debit card, and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limits be applied. We also reserve the right, at our sole discretion, to prohibit sales to any one as we may deem fit.
12. PRICING
While we strive to provide accurate product and pricing information, pricing or typographical errors may occur. We cannot confirm the price of a product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, we shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is mispriced, we may, at our sole discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and we will have the right to modify the price of the product and contact you for further instructions using the e-mail address or the contact number provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event we accept your order the same shall be debited to your credit/debit card account and duly notified to you by email or the contact number, as the case may be, that the payment has been processed. The payment may be processed prior to dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit/debit card account. We strive to provide you with best value, however prices and availability are subject to change without notice. Our promotional offers/discounts are not sitewide and are limited to selected categories. Coupon codes may not be applicable on several categories as may be determined by us in our sole discretion.
13. Indemnity:
We disclaim all warranties or conditions, whether expressed or implied, (including without limitation implied, warranties or conditions of information and context). We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this Website. This User Agreement and any contractual obligation between us and you will be governed by the laws of India, subject to the exclusive jurisdiction of Courts in HARYANA. All disputes will be subject to arbitration in Mumbai in English by a single arbitrator appointed by us under the Arbitration and Conciliation Act, 1996. Each party to arbitration shall bear its own cost. You agree to defend, indemnify and hold harmless YAGAM NUTRITION/ 2XNUTRITION, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to YAGAM NUTRITION/ 2XNUTRITION or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of your obligations under this User Agreement or arising out of your violation of any applicable laws, regulations including but not limited to intellectual property rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.
14. ELEIGIBILTY TO USE
Use of the Website is available only to persons who can form legally binding contracts under applicable law. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Website. We reserve the right to terminate your membership and refuse to provide you with access to the Website at our sole discretion. The Website is not available to persons whose membership has been suspended or terminated by us for any reason whatsoever. If you are registering as a business entity, you represent that you have the authority to bind the entity to this User Agreement. Those who choose to access this Website from outside India are responsible for compliance with local laws if and to the extent local laws are applicable. We will deliver the products in India. Some Indian states prohibit direct sale of merchandise from other states and require special documentation to effect such a sale without dual taxation, if we receive an order from such states or to be delivered to such states under such circumstances we retain the right to accept or reject the order at our sole discretion. Those who choose to access this Website from Indian states which restrict such use are responsible for compliance with local laws if and to the extent local state laws are applicable. We will deliver the products only within states having open import policy and will not be liable for any claims relating to any products ordered from restricted states. Except where additional terms and conditions are provided which are product specific, these terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted.
15. Responsible disclosure policy
- You shall protect all our Confidential Information (as defined below) from disclosing to any third party, hold the same in trust and strictest confidence, and protect it against disclosure to any person in the same manner and with the same degree of care, but not less than a reasonable degree of care, which you would do to protect your own confidential information
- You shall not access, store, modify or reproduce in writing our users data or other Confidential Information. Further, you agree that you shall:
- not use any such Confidential Information except solely for the purpose of this program
- not divulge any such Confidential Information to any third party without prior written approval of 2xnutrition
- not copy or reverse engineer any such Confidential Information or use/exploit such Confidential Information for your own benefit or the benefit of another
- You shall ensure that no disruption is caused to the production systems, degradation of user experience and destruction of data during security testing either by any automated security scanner, brute forcing, DoS/DDoS attack, or rate limiting issue on non-sensitive endpoints, etc. Please note that through this program the Company does not intend, in any manner, to create any joint venture, partnership or any other relation (unless expressly agreed in writing) with you;
- If you inadvertently cause a privacy violation or disruption in the absence of any malicious intention (such as accessing account data, service configurations, or other confidential information) while investigating an issue, be sure to disclose this immediately in your communication with the Company
- You shall refrain from exploiting and/or proceeding with subsequent testing of a security issue you discover for any reason (including demonstrating additional risk etc)
- You shall allow us a reasonable time to acknowledge your finding/report
- You shall not be allowed to disclose the vulnerability in the public channels before it gets fixed. Before publishing any write-up on your finding, you will have to first confirm with the company in writing. We might ask you for a draft of your write-up as well for review before you intend to publish the same on the various public channels
- Appropriate legal recourse shall be taken if the identified vulnerabilities are exploited for unlawful gains or getting access to restricted customer or system information or impairing Company’s systems or Program guidelines are not followed or breach of the Confidential Information, also you shall not be eligible for our Program
- You shall not independently develop or have developed for itself, products, concepts, systems or techniques that are similar to or compete with the products, concepts, systems or techniques contemplated under the Program. Such development shall be construed as a violation of the obligations of you under this Program
- You shall indemnify, defend and hold the Company harmless from and against any losses, costs, expenses, damages of whatsoever nature which may be incurred or suffered by the Company arising out of or as a result of any breach of Program (including negligence) or otherwise of any of your obligations contained herein
- All Confidential Information furnished to you by the Company shall remain the exclusive property of the Company and the Company shall have the sole and exclusive ownership of all right, title, and interest in and to the Confidential Information, including ownership of all copyrights, patents and trade secrets pertaining thereto, subject only to the rights and privileges expressly granted by the Company under the terms of this Program
- Promptly upon the Company’s request at any time, you shall return / cause to be returned to the Company all the Confidential Information, including all materials or documents, any copies, summaries and notes of the contents thereof (whether in hard or soft copy form) without limitation, all copies of any analyses, compilations, studies or other documents prepared by and/or for company, containing or reflecting any Confidential Information and give written certification accordingly
- You understand and acknowledge that any misappropriation or disclosure of any of the Confidential Information in violation of the confidentiality obligations will cause the Company grave and irreparable harm, loss and injury, the amount of which may be difficult to ascertain. You agree that the Company has the right to apply to a court of competent jurisdiction for specific performance and/or an order restraining and enjoining any such further disclosure or breach and for such other relief as the Company shall deem appropriate, without posting or the need to post any bond or other security. Such right of the company to obtain equitable relief in the form of specific performance, temporary restraining order, temporary or permanent injunction or any other equitable remedy which may then be available to it, without the necessity of proving actual damages, shall be in addition to the remedies otherwise available to it at law. You expressly waive the defence that a remedy in damages will be adequate
- You understand and acknowledge that any misappropriation or disclosure of any of the Confidential Information in violation of the confidentiality obligations will cause the Company grave and irreparable harm, loss and injury, the amount of which may be difficult to ascertain. You agree that the Company has the right to apply to a court of competent jurisdiction for specific performance and/or an order restraining and enjoining any such further disclosure or breach and for such other relief as the Company shall deem appropriate, without posting or the need to post any bond or other security. Such right of the company to obtain equitable relief in the form of specific performance, temporary restraining order, temporary or permanent injunction or any other equitable remedy which may then be available to it, without the necessity of proving actual damages, shall be in addition to the remedies otherwise available to it at law. You expressly waive the defence that a remedy in damages will be adequate
- Nothing contained in this Program shall be construed to obligate the Company to disclose any information to you
- This Program shall be fully binding upon you
- The failure of the Company to insist upon or enforce strict performance of any of the provisions of this Program or to exercise any rights or remedies under this Program shall not be construed as a waiver or relinquishment to any extent of the company’s rights to assert or rely upon any such provisions, rights or remedies in that or any other instance; rather the same shall remain in full force and effect
- This Program shall be governed by, construed and enforced in accordance with the laws of the Republic of India
- The courts in Gurugram shall have the exclusive jurisdiction